🔒 Privacy Throughout Your Shopping Journey

ZELUNPVE™ · PRIVACY POLICY

Browsing fishing equipment, placing an order, and requesting support involve different types of personal information.

This policy describes how zelunpve™, operated by Guangzhou Wuhei E-Commerce Co., Ltd., handles information connected with zelunpve.com, including how it is collected, used, disclosed, and retained, and the choices that may be available to you.

Privacy inquiries: service@zelunpve.com

Information Connected With Your Visit

We receive information directly from you, through website technologies, and from providers supporting store operations, payments, and delivery.

How You Interact With Us	Information That May Be Involved
Contacting the store	Your name, email address, telephone number, and correspondence
Placing an order	Billing and delivery addresses, selected products, options, quantities, and order references
Managing a purchase	Payment status, tracking information, cancellations, returns, refunds, and related records
Requesting product assistance	Equipment specifications, descriptions of a concern, photographs, or videos you choose to submit
Browsing the website	IP address, browser and device details, cookie identifiers, and interactions with pages and shopping features

For fishing-equipment questions, you may share details about your rod, reel, line, rig, or tackle-storage setup. Information linked to your inquiry may become part of the support record.

Please share only what is relevant. Avoid including unrelated people, documents, address labels, location details, or other unnecessary personal information in photographs and videos.

Payment Details

Shopify and the payment providers available at checkout process the information required to complete transactions. We receive payment status and related transaction details needed to administer orders and investigate inquiries.

Never send full card numbers, security codes, banking passwords, or one-time verification codes to customer support.

Why We Use Information

To Fulfill Purchases

We use relevant information to review orders, confirm payment status, prepare purchases, arrange delivery, and send order updates.

To Answer Questions and Resolve Concerns

Support records help us clarify product information and review damaged or missing items, replacements, returns, refunds, and disputes.

To Keep the Store Working

Technical information helps support carts and checkout, remember preferences, identify faults, and understand website performance.

To Protect Services and Maintain Records

We use information where necessary to investigate suspected fraud or unauthorized activity, protect our services, maintain transaction records, and meet applicable legal obligations.

To Communicate With You

We send purchase-related messages and support replies. Where permitted and consistent with your choices, we may also send promotional emails.

🍪 Cookies and Your Preferences

Cookies and similar technologies may support essential shopping functions, saved settings, security, and website analytics.

You can adjust preferences through available website controls and your browser settings. Where consent is required, optional technologies are used subject to that consent.

Restricting certain cookies may affect your cart, saved preferences, or checkout experience.

Unsubscribing from promotional emails is a separate choice from managing website cookies.

Providers Involved in Store Operations

Relevant information may be disclosed to providers carrying out services for the store.

Provider Category	Purpose
E-commerce platforms	Hosting, checkout, and order administration
Payment services	Transaction authorization, processing, verification, and refunds
Fulfillment and delivery partners	Preparing, transporting, and delivering orders
Communication providers	Customer correspondence and permitted marketing messages
Analytics and security providers	Website measurement, technical support, and service protection

The information disclosed depends on the service being performed and its purpose.

We may also disclose information where necessary to comply with legal obligations, respond to lawful requests, investigate fraud, resolve disputes, or protect rights.

Shopify and External Services

Our store uses Shopify to support website operations and online purchases. Depending on their role, Shopify and payment providers may also process information under their own privacy notices.

Links or integrations may take you to services with separate terms and privacy practices. Review the relevant provider’s notices when interacting with those services directly.

Retention and International Processing

How Long Information Is Kept

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

The period depends on the type of record and factors such as:

• Order fulfillment and after-sales assistance.

• Accounting and transaction-record requirements.

• Returns, refunds, and unresolved disputes.

• Fraud prevention and service security.

• Applicable legal obligations.

Different records may therefore be retained for different periods.

Where Processing May Occur

Our operating company is based in China. Platforms and service providers supporting the store may process or store information in other countries.

Processing locations depend on the services involved. Where required, applicable safeguards are used for international transfers.

Your Information, Your Available Choices

Depending on your location and applicable law, you may be entitled to request:

Request	What It May Cover
Access	Information about personal data held about you
Correction	Updates to inaccurate personal information
Deletion	Removal of information, subject to applicable exceptions
Copy or portability	Eligible information in an available format
Restriction or objection	Limits on certain processing activities
Withdrawal of consent	Withdrawal where processing relies on consent

Where applicable, rights may also include opting out of sale, sharing, or targeted advertising as defined by relevant law.

Submit a Privacy Request

Email service@zelunpve.com with a clear description of your request.

We may need to verify your identity or confirm your authority to act for someone else. Provide only the information needed for verification. We will respond within applicable legal time limits.

Some records may need to be retained to meet legal obligations or resolve disputes. Where available, you may also raise a concern with the relevant privacy authority.

💌 Marketing and Necessary Messages

To stop receiving promotional emails, use the unsubscribe option included in those messages.

Necessary communications may continue, including order confirmations, payment notices, shipping updates, return instructions, and support replies.

Unsubscribing from marketing does not prevent us from communicating about an existing purchase or request.

Protecting Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No online transmission or storage system can guarantee complete security. Use the appropriate checkout and support channels, and avoid sharing information unrelated to your purchase or inquiry.

Children’s Information

Our store is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the matter and take appropriate action.

🏢 The Business Responsible for This Store

zelunpve™ is operated by Guangzhou Wuhei E-Commerce Co., Ltd., which is responsible for personal information handled in connection with the store as described in this policy.

Business Information	Details
Brand Name	zelunpve™
Website	zelunpve.com
Legal Company Name	Guangzhou Wuhei E-Commerce Co., Ltd.
Owner	Huang Chunying
Privacy & Customer Support Email	service@zelunpve.com
Contact Number	+86 157 9498 9747

📍 Registered Business Address
Room 701, No. 6, Lane 11, Chaoyang North Street, Shipai, Tianhe District, Guangzhou, China

Policy Changes and Privacy Assistance

We may revise this policy when our services, technology, information practices, or applicable requirements change. Updated versions will appear on this page, with additional notice where required.

For a privacy question or request:

Email: service@zelunpve.com
Telephone: +86 157 9498 9747

Describe your concern and include only the information needed to identify the relevant interaction. An order number may help with a purchase-related inquiry.

zelunpve™ · Privacy Information · Available Choices · Direct Assistance